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Home Insurance Claim Notification

First of all, we wish you a speedy recovery. The documents required for claim notification are presented below for your information. You must file a claim as soon as possible after the damage occurs.

Important: Especially for residential/home damages, filing a claim within the first 24 hours is very important.

Claim Notification Steps

1. Report the Damage Immediately

Call us or apply online as soon as possible after the damage occurs. Quick notification ensures a more efficient claims process.

2. Preserve the Damage Scene

Be careful not to make any changes at the damage site. Document the damage by taking photos and videos. These documents are important for damage assessment.

3. Collect Required Documents

Prepare all the documents required for your claim completely. Missing documents may cause the claims process to be delayed.

4. Expert Inspection

Our assigned expert will inspect the damage site and prepare a damage report. It is recommended that you be present during the inspection.

Required Documents

Insured's Statement
Passport or ID
Damage Photos
Insurance Policy
Expert Report (Sent by Aveon Insurance)

Note: In addition to the above required document list, different types of documents may be requested depending on the characteristics of each incident.

Contact Information

Working Hours

Monday - Friday: 08:00 - 17:00

Important Notes

  • Repair work should not be started without filing a claim.
  • All invoices and documents must be submitted as original or certified copies.
  • Providing incomplete or incorrect information may result in claim denial.

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