You can use the contact channels below for all kinds of questions, information requests and support regarding your claims processes. Our expert team is ready to help you.
You can reach us via our 24/7 claims support hotline and email address.
Our hotline you can call 24/7 in emergency claim situations:
+90 542 869 90 007/24 Hizmet
Our claims department during business hours:
+90 392 228 71 60Monday - Friday: 08:00 - 17:00
You can also do your claim transactions at our branch:
17/C Memduh Asaf Street
Köşklüçiftlik - Dereboyu
NICOSIA - TRNC
Your claim notifications are evaluated within 24 hours and you will receive a response. Immediate intervention is provided in emergencies.
You can also submit your application by filling out the online claim notification form on our website.
The first thing our claims team will ask for is your policy number. If you cannot find your policy, we can also locate your file from the name of the insured, a vehicle registration or the phone number held on your record.
The emergency line is open twenty-four hours a day, seven days a week, and is meant first and foremost for situations needing immediate attention such as a road accident, fire or flood. For anything else — checking on an open file, sending documents, asking about a settlement — calling or emailing during office hours will get you an answer faster.
When you write to us, putting your policy number in the subject line routes your message straight to the right file. Sending photographs and documents together in a single email shortens the assessment considerably.
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