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Vehicle Insurance Claim Notification

First of all, we wish you a speedy recovery. The documents required for claim notification are presented below for your information. You must file a claim as soon as possible after the damage occurs.

Important: Especially for vehicle damages, filing a claim within the first 24 hours is very important.

Claim Notification Steps

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Immediately ensure your safety after the accident. Call 112 and 155 if necessary. Exchange information with the other driver and take photos of the accident scene if possible.

2. Get a Police Report

Getting a police report is mandatory especially in mutual collisions. Even in one-sided damages, getting a report speeds up the claims process.

3. Contact Us

Report the damage to us as soon as possible. You can report by phone, email or by visiting our branch. You can call our 24/7 claims hotline in emergencies.

4. Creating Claim File

Our expert will inspect your vehicle and assess the damage. You can go to our contracted service centers or a service center of your choice for repairs.

Required Documents

Compulsory Traffic Insurance

Insured's Statement
Vehicle Registration Certificate
Driver's License
Insurance Policy
ID/Passport
Damage Photos
Police Report (Requested depending on the size/time of the damage)

Required Documents for Compensation of Other Party's Damage:

  • Other Vehicle's Registration Certificate
  • Other Vehicle's Insurance Policy
  • Other Vehicle's Driver's License
  • Other Vehicle's Driver ID/Passport
  • Accident Photos Including the Other Vehicle

Note: In addition to the above required document list, different types of documents may be requested depending on the characteristics of each incident.

Comprehensive Insurance (Kasko)

Insured's Statement
Vehicle Registration Certificate
Driver's License
Insurance Policy
ID/Passport
Damage Photos
Police Report (Requested depending on the size/time of the damage)

Note: In addition to the above required document list, different types of documents may be requested depending on the characteristics of each incident.

Contact Information

Working Hours

Monday - Friday: 08:00 - 17:00

Important Notes

  • If the vehicle is not operational after the damage, you can request towing service.
  • In cases where the other party is at fault, recourse proceedings will be initiated.
  • You can request replacement vehicle service (if included in your policy) during the repair process.

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